Want to know how RFID works? Click here for NCL's new pages.

Heard about buying ringtones and stock quotes with your phone or PDA? Check out our new pages about Mobile Commerce >>>

Practice Safe Habits Online! While you can make new friends through social networking sites, you may also be exposed to embarrassing situations and people who have bad intentions, such as hackers, identity thieves, con artists, and predators. Protect yourself by taking some common-sense precautions, brought to you by the National Consumers League and the National Cyber Security Alliance. Read more

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Consumers are taking advantage of a growing number of ways to communicate these days, from “plain old telephone service” to wireless phones to phone service from cable companies. You can even use an Internet connection to make phone calls! Having so many choices is great, but it can be confusing. NCL is making it easier to learn about your communications options. Click here

Online Essentials. The Internet is a great place to get information, communicate with others, and shop. But how do you know what happens to the information you send through cyberspace?

Going Wireless: More and more people are buying wireless telephone service. With a cell phone, you can keep in touch with family, friends, and work, even when you’re on the go. Companies’ plans change constantly. Whether you already have wireless service or you’re just getting started, it’s a good idea to learn more from NCL. Click here.

Safe Computing: Learn the Six Steps to Computer Security!

Telefonía Inalámbrica. Una guía para el consumidor sobre cómo elegir un servicio de telefonía celular.

Thinking about shopping online? You’re not alone—consumers spend billions of dollars each year in online purchases. Why not make your experience as safe as possible? Click here for more.

Going Once, Going Twice, Scammed ... Thinking about participating in an online auction? Visit our tips for buyers and sellers first.

Groups Unite in Call for Action against Phishing Scams (03.16.2006)

NCL's Report (pdf)
additional slides for report

Advocacy

Comments to FTC on Behavioral Marketing (11.16.2007)

Are Banks Doing Enough to Protect Their Customers? Read Susan's Grant Speech to the OCC (10.16.2007)

Privacy Best Practices for Deployment of RFID Technology (05.01.2006)
Comments: Digital TV Transition Legislation (10.06.2005)
Report:  VoIP – Ensuring that the Public Voice is Heard:  A Report from a Consumer Forum (03.2005)
Comments: NCL to FDIC Concerning the FDIC Study “Putting an End to Account-Hijacking and Identity Theft” (02.17.2005)
Speech:  FDIC Identity Theft Symposium:  Fighting Back Against Phishing and Account-Hijacking (02.11.2005)
Comments: NCL to FTC Regarding Prerecorded Message EBR Telemarketing (01.07.2005)
Letter: NCL to FCC Regarding Vonage and Minnesota Public Utilities Commission Jurisdictional Issue (10.27.2004)
Comments: NCL to FTC Regarding CAN-SPAM Rulemaking (09.10.2004)
NCL Letter Regarding VOIP Regulatory Freedom Act of 2004 (07.09.2004)
Comments: NCL to FCC Regarding the Review of Regulatory Requirements for VoIP Services (05.28.2004)
Comments: NCL to FTC Regarding the CAN-SPAM Act Rulemaking (04.20.2004)
Comments: NCL to FTC Regarding CAN-SPAM Rulemaking (04.09.2004)
Comments: NCL to FCC Regarding the Controlling the Assault of Non-Solicited Pornography and Marketing Act of 2003 (04.30.2003)
Speech: Solutions to Spam: International Perspectives--Remarks by Susan Grant, NCL VP for Public Policy at the April 2 FTC Spam Forum (04.02.2003)
Comments: Trans Atlantic Consumer Dialogue: further thoughts on unsolicited email (05.2001)
Comments: Trans Atlantic Consumer Dialogue: implementation of safe harbor agreement- (05.2001)

Research

National Consumers League Releases Comprehensive Survey about Consumers and Communications Services (07.2005)

• Highlights of the survey (HTML)

• Full Harris Report

• New Tips for Consumers

 

VoIP - Ensuring that the Public Voice is Heard: A Report from a Consumer Forum

Read the Report

Safe Online Shopping

Read the Survey Results

Online Auction Fraud

Read the Survey Results  

Related NCL Publications

Be E-Wise: How to Shop Safely Online (PDF)

Don't Take the Bait! Avoid Getting Hooked by Phishers (PDF)

Going Wireless (English and Spanish)

Making the Connection: How to Go Online (PDF)

Online E-ssentials: Consumer Guide to Internet Safety, Privacy, and Security (HTML)

 

Recent NCL Press Releases

2005 Fraud Trends: Consumers Being Hounded by Internet and Telemarketing Scams (01.19.2006)

Shopping Online for the Holidays: Twelve Tips to Protect Yourself From Cyber Grinches, Scams and Schemes (11.17.2005)

Consumer Group Raises Copyright, Censorship Concerns about Google Print Library, Calls for Public Hearings (10.25.2005)

National Cyber Security Awareness Month: ID Thieves Preying on Consumers with New Phishing Scam Called Pharming (10.13.2005)

Mid-year Fraud Stats Reveal Alarming Trends in Telemarketing, Internet Scams (8.11.2005)

Group Warns Consumers Not to Take the Bait in Phishing Scams (08.18.2004)

Advocacy Group Warns that More and More Consumers Falling for Fake Check Scams (08.11.2004)

Fraud.org • LifeSmarts • StopChildLabor.org • SOSRx • Fields Of Hope • Phishinginfo.org